Last updated: July 9, 2026
By accessing or using the Sila platform at silahq.com, its applications, or any associated services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, do not access or use the Service.
Sila is an agentic workspace messaging platform that combines team communication with AI-powered agents. The Service includes, but is not limited to:
Eligibility. You must be at least sixteen (16) years old and legally capable of entering into a binding contract to use the Service. If you are under the age of majority in your jurisdiction, you may use the Service only with the involvement and consent of a parent, guardian, or your organization. By using the Service, you represent that you meet these requirements.
To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify Sila immediately of any unauthorized use of your account. Sila reserves the right to suspend or terminate accounts that violate these Terms or that pose a security risk.
Workspace administrators have the ability to manage members, configure AI agents, set permissions, and control workspace settings. Administrators are responsible for ensuring that their workspace members comply with these Terms. Sila is not responsible for the internal governance decisions made by workspace administrators, including the granting or revoking of access.
You agree not to use the Service to:
The Service includes AI-powered agents that can process messages, execute tasks, and interact with your team and connected applications. You acknowledge and agree that:
Call recording and transcription. The Service allows calls to be transcribed and summarized. If you enable recording, transcription, or meeting notes for a call, you are solely responsible for providing any notice to, and obtaining any consent from, call participants that is required by applicable law (including two-party or all-party consent laws) before doing so. Sila is not responsible for your failure to obtain required consents.
The Service, including its software, design, trademarks, and all associated intellectual property, is owned by Sila Intelligence Inc. and is protected by applicable intellectual property laws. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use it in accordance with these Terms. You retain ownership of all content you submit to the Service.
Feedback. If you provide suggestions, ideas, or other feedback about the Service, you grant Sila a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without obligation or compensation to you.
You retain all rights to the content, messages, files, and data you submit through the Service (“User Content”). By using the Service, you grant Sila a limited, non-exclusive license to process, store, and transmit your User Content solely for the purpose of providing and improving the Service. Sila does not claim ownership of your User Content and will not use it for purposes unrelated to the Service without your consent.
The Service allows you to connect third-party applications and services. When you enable an integration, you authorize Sila to access and process data from those services as necessary to provide the integration functionality. Sila is not responsible for the availability, accuracy, or practices of third-party services. Your use of third-party integrations is subject to the respective third party’s terms and policies.
The Service offers the ability to import data from platforms such as Slack and Microsoft Teams. By initiating an import, you represent that you have the necessary rights and authorizations to transfer such data. Sila will process imported data in accordance with our Privacy Policy. Imported data is treated with the same protections as data created natively within Sila.
Sila treats all workspace data, messages, and configurations as confidential information. We will not disclose your confidential information to third parties except as required to provide the Service, as authorized by you, or as required by law. We maintain commercially reasonable administrative, technical, and physical safeguards to protect your data.
Subscription plans. Access to paid features, including AI agent usage, is provided through recurring subscription plans billed to your workspace on a monthly basis. Current plan tiers, prices, and the credit allotments included with each plan are presented at the time of purchase. Billing is managed at the workspace level by workspace administrators, and the workspace (or the organization it belongs to) is responsible for all charges incurred under its account.
Automatic renewal. YOUR SUBSCRIPTION AUTOMATICALLY RENEWS AT THE START OF EACH BILLING PERIOD, AND YOUR SAVED PAYMENT METHOD WILL BE CHARGED THE THEN-CURRENT PLAN PRICE UNTIL YOU CANCEL. You may cancel at any time through your workspace billing settings. Cancellation takes effect at the end of the current billing period; you retain access to your plan and any granted credits through the end of that period, and you will not be charged again thereafter.
Credits. AI usage on the Service is consumed through credits. Credits are granted to your workspace each billing period based on your plan, and unused credits remain available while your subscription is active. Credits have no cash or monetary value, are not redeemable for cash, are non-transferable, and may not be resold. We may grant free or promotional credits at our discretion, and we reserve the right to modify or revoke unused promotional credits at any time.
Auto top-up. If a workspace administrator enables auto top-up (auto-reload), you expressly authorize Sila to automatically charge the workspace’s saved payment method, without further notice or action on your part, whenever the credit balance falls to or below the threshold you configure, in the amount required to restore the balance to your configured target. Auto top-up settings — including the threshold, top-up amount, and the ability to disable the feature entirely — can be changed at any time in your workspace billing settings. Auto top-up charges will continue until you disable the feature, your subscription lapses, or repeated payment failures cause us to pause it.
Payment processing. Payments are processed by our third-party payment processor, Stripe. By providing a payment method, you represent that you are authorized to use it, and you authorize us and Stripe to charge it for all fees you incur, including subscription renewals and auto top-up charges. Sila does not store your full card details.
Failed payments. If a charge fails, we may retry it and may suspend paid features, pause auto top-up, or downgrade or cancel your subscription until payment is resolved. You remain responsible for any uncollected amounts.
Price changes. We may change subscription prices or credit rates from time to time. Price changes will not apply retroactively and will take effect no earlier than your next billing period. We will provide at least thirty (30) days’ advance notice of any price increase, and your continued use of a paid plan after the change takes effect constitutes acceptance of the new price.
Refunds. EXCEPT WHERE REQUIRED BY APPLICABLE LAW, ALL FEES AND CHARGES ARE NON-REFUNDABLE, INCLUDING FOR PARTIAL BILLING PERIODS AND UNUSED CREDITS. Unused credits are forfeited upon termination of your account or workspace.
Taxes. Fees are exclusive of applicable taxes, levies, or duties, which are your responsibility unless we are required to collect them.
Support and availability. Support is provided as described on our website or in your plan. Unless expressly agreed in a separate written agreement, Sila does not guarantee any specific uptime, response time, or service level, and no service-level credits are offered.
You may terminate your account at any time by contacting us. Sila reserves the right to suspend or terminate your access to the Service at any time, with or without cause, including for violation of these Terms. Upon termination, your right to use the Service ceases immediately, and any pending subscription renewals and auto top-up charges are stopped. Except where required by law or where Sila terminates your paid subscription without cause before the end of a period you have paid for (in which case we will refund the prorated unused portion of that period), termination does not entitle you to a refund, as described in Section 12. Sila will make your data available for export for a reasonable period following termination, after which it may be permanently deleted.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SILA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. AI-GENERATED OUTPUTS ARE PROVIDED WITHOUT ANY WARRANTY OF ACCURACY OR COMPLETENESS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SILA INTELLIGENCE INC., ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY. SILA’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO SILA FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
You agree to indemnify, defend, and hold harmless Sila Intelligence Inc. and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
Governing law. These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions in this section.
Informal resolution first. Before initiating arbitration or any other proceeding, you agree to first contact us at sila@silahq.com with a brief written description of the dispute and your contact information, and to give us sixty (60) days to attempt to resolve it informally. This informal process is a prerequisite to starting arbitration.
Binding arbitration. Except for the matters described in “Exceptions” below, you and Sila agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration, rather than in court. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this arbitration agreement. The arbitration may be conducted in writing, by telephone or video, or in person in Delaware.
Exceptions. Nothing in this section requires arbitration of: (a) an individual claim properly brought in, and that remains within the jurisdiction of, a small claims court; or (b) a claim seeking injunctive or other equitable relief to address actual or threatened infringement, misappropriation, or violation of intellectual property rights or unauthorized access to the Service. Such claims may be brought in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts for that purpose.
CLASS ACTION AND JURY TRIAL WAIVER. YOU AND SILA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF CLASS PROCEEDING. YOU AND SILA ALSO WAIVE ANY RIGHT TO A TRIAL BY JURY.
Coordinated or mass filings. If twenty-five (25) or more similar arbitration demands are submitted by or with the assistance of the same or coordinated counsel, the demands will be administered in sequential batches of no more than fifty (50) at a time, with a limited number of “bellwether” proceedings resolved first and their outcomes used to help resolve the remaining demands. This provision is intended to promote an efficient and fair process and does not waive either party’s rights.
Your right to opt out. You may opt out of this arbitration agreement (including the class action waiver) within thirty (30) days of first accepting these Terms by emailing sila@silahq.com with your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out affects only the arbitration provisions; the rest of these Terms still applies, and disputes would instead proceed in the Delaware courts identified above.
Severability. If the Class Action and Jury Trial Waiver above is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and may proceed in the state or federal courts located in Delaware, while all remaining claims will be arbitrated. If any other provision of this section is found unenforceable, the remainder of this section will continue in full force and effect.
Sila respects intellectual property rights and responds to notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act (DMCA). If you believe that content on the Service infringes your copyright, send a written notice to our designated agent at sila@silahq.com (Attn: DMCA Agent, Sila Intelligence Inc.) including: (a) identification of the copyrighted work claimed to be infringed; (b) identification and location of the allegedly infringing material; (c) your contact information; (d) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; (e) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf; and (f) your physical or electronic signature. We may remove or disable access to the identified material and, in appropriate circumstances, terminate the accounts of repeat infringers. If you believe material you posted was removed in error, you may submit a counter-notice to the same address.
Entire agreement. These Terms, together with the Privacy Policy and any order or plan terms presented at purchase, constitute the entire agreement between you and Sila regarding the Service and supersede all prior agreements and understandings on that subject.
Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
No waiver. Sila’s failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
Assignment. You may not assign or transfer these Terms or your account without Sila’s prior written consent. Sila may assign these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.
Force majeure. Sila is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, governmental action, internet or utility failures, or failures of third-party providers.
Notices. We may provide notices to you by email to the address associated with your account, by in-app notification, or by posting on the Service. Notices to Sila should be sent to sila@silahq.com.
No third-party beneficiaries. These Terms do not confer any rights or remedies on any person other than you and Sila.
Export compliance. You represent that you are not located in a country subject to a U.S. government embargo or designated as “terrorist supporting,” and that you are not on any U.S. government list of prohibited or restricted parties. You agree to comply with all applicable export control and sanctions laws in your use of the Service.
Survival. Sections addressing intellectual property, fees owed, user content licenses, confidentiality, disclaimers of warranties, limitation of liability, indemnification, dispute resolution and arbitration, and this General section survive any termination or expiration of these Terms.
If you access the Service through our mobile applications downloaded from the Apple App Store or Google Play Store, the following additional terms apply.
App store terms. Your use of the mobile application must also comply with the applicable app store’s terms of service, including Apple’s Licensed Application End User License Agreement usage rules. Sila grants you a limited, non-transferable license to use the application on devices that you own or control, as permitted by the applicable app store’s rules.
Apple-specific terms. These Terms are between you and Sila only, not with Apple Inc. (“Apple”), and Apple is not responsible for the application or its content. Apple has no obligation to furnish any maintenance or support services with respect to the application. In the event the application fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the application to you; to the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the application. Apple is not responsible for addressing any claims by you or a third party relating to the application, including product liability claims, claims that the application fails to conform to legal or regulatory requirements, and claims under consumer protection or similar legislation. In the event of any third-party claim that the application or your possession and use of it infringes that third party’s intellectual property rights, Sila, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of such claim. Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the mobile application, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
Google-specific terms. If you downloaded the application from the Google Play Store, your use is also subject to the Google Play Terms of Service. Google is not a party to these Terms, has no obligation to provide support for the application, and is not responsible for the application or its content.
Device permissions and notifications. The application may request access to device features such as the microphone, camera, and push notifications to provide functionality like voice calls and message alerts. You can manage these permissions in your device settings; disabling them may limit certain features.
We may update these Terms from time to time. When we make material changes, we will notify you by posting the updated Terms on this page with a revised “Last updated” date and, where appropriate, by email or in-app notification. Your continued use of the Service after any changes constitutes acceptance of the revised Terms.
If you have any questions about these Terms, please contact us at sila@silahq.com or visit silahq.com.
Sila Intelligence Inc.
Delaware, United States